Returns & Exchanges
At MOUNTAIN EQUIPMENT, we want you to feel confident in your gear. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in its original condition.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing